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Repairs and Backup:
• Repairs - If a diagnosed or repaired item is left for more than 30 days, Twice Technologies reserves the right to resell and retain its proceeds as a form of reimbursement for such service provided. It is customer's obligation to inform a working phone number or address to be notified.
• Backup - Twice Technologies is not held responsible for any software or data lost on the customer's hard drive. It is the customer's responsibility to make backup files. After a repair is completed we dispose of all defective parts. If you need the old part back please include the request on the notes field.
Returns:
• All claims for shortage or damage must be made no later then seven days after receiving the goods.

• Restocking Fee - 25% applies to all items returned for refund or credit against future purchase. No returns or refunds after 10 days. No returns or refunds on Software and Printer.

• Shipping and/or Handling charges are non-refundable.

• DOA - Dead on arrival - product that is inoperable upon first installation. Product is considered inoperable ONLY if the manufacturer recognizes it as defective. (Note: the majority of manufacturers do not consider LCD screen five or less bad pixels as defective, therefore such computer will not be considered a DOA.) Products that fail after being in use for any period of time are defined as defective and must be handled under the manufacturer's warranty program. DOA merchandise will be replaced or credited, at our option. DOA Claims should be made no later than seven days from the date of delivery.

• A return for delivered products requires RMAs (Return Merchandise Authorization) will be accepted within 10 days of date of purchase if, and only if, accompanied by original sales receipt. Once issued, the RMA is valid for ten (10) business days. All products must be returned in manufacturer's original packaging and must contain all components, such as manuals, software and cables. Failure to follow these procedures will be grounds for such products being returned to customer, at his/her own expense, and with no credit issued by TWICE TECHNOLOGIES.


Privacy Policy:

• We keep our customer's personal information private and secure. Under any circumstance, we do not share our customer's information with any other company or organization.


Terms of Payment:

• Prepaid - via bank transfer. Please inquire about bank transfer information: sales@twicetech.com

• C.O.D. - PO Box, APO and FPO addresses are not accepted.

• Credit Cards - USA and Canada: Visa, MasterCard, and American Express. All other countries: American Express only. Customers placing orders with non-US/Canada issued American Express cards should expect short delays due to credit card verification.

• All international customers are ultimately responsible for any customs duties and/or local taxes (if applicable) to the shipment.

• Please add applicable tax.

• In the event a product is listed at an incorrect price, due to typographical error or error in pricing information received from our suppliers, Twice Technologies shall have the right to refuse or cancel any orders placed for such product, whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, Twice Technologies will immediately issue a credit to your credit card account in the amount of the incorrect price.

• Twice Technologies is not responsible for misprints or mistakes in specifications posted on our site. Please, check the manufacturer's website for the latest information. If any action is commenced for the collection of the amount due or to enforce the "terms and conditions of sales", the buyer must pay attorney's fees and any other costs associated with the aforementioned action.
• The sale shall be governed by and enforced in accordance with the laws of the State of Florida.

Warranty:

• Our new products all come with full manufacturer's warranty (usually from one to three years.)

• Please contact the manufacturer for all defective products.


Pick-Up, Shipping and Handling:

• The customers have the choice to pick-up or have it delivered goods purchased.

• Shipping/handling and insurance charges will be provided upon total order and the customer will be able to choose the best option he/she sees fit.

• We also ship to Canada and other countries.

• We do not ship to APO (Air Force Post Office Box), FPO (Fleet Post Office Box) or any other form of PO Box addresses.

• Shipments to any transit areas other than the final destination must be prepaid with wire transfer only.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at: support@twicetech.com

 

Privacy Notice


Twice Technologies. logo and trademark, as well as other marks, trade names, trademarks and logos on this website, are the properties of their respective owners. You may not use, reproduce, copy or manipulate such logos in any manner without the prior written consent of the owner. The entire contents of this website, including text, images, music, sound, photographs, video, illustrations, icons, graphics, headers, data, information and software (collectively, "Content") are subject to copyright, trademark, or other proprietary rights or licenses held by Twice Technologies. . or by third parties who have licensed their rights to Dream Factory Productions, Inc. All Content is copyrighted as a collective work under the U.S. and international copyright laws and Twice Technologies. . owns, to the fullest extent allowed by such law, the copyright in the arrangement, coordination, enhancement and selection of such Content or this website. Except as provided above, you may not make copy, modify or create derivative works of the Content. In addition, you may not distribute, publish, transmit, reuse, repost, "and frame" the Content in any manner or sell or attempt to sell the Content.

 

Twice Technologies. . respects your privacy and we want you to be confident in sharing your information with us. We've written the following statement to disclose any of the information we gather while you are using our site. We do not share any identifiable information with any third party at any point in your relationship with us as a valuable customer without your permission.

This privacy notice discloses the privacy practices for (This website). This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.
    Information Collection, Use, and Sharing


We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.